User acceptance testing
Test the work people actually need to do.
We help testers describe the scenario, the expected result and what happened. Each finding gets a clear next step: data correction, configuration change, further investigation or a business decision.
When a fix is needed, the tester receives the change and retest instructions. The original finding stays connected to its outcome.
Illustrative UAT scenarioCan a support agent pick up a migrated customer?
- The starting point
- A migrated customer with a contract and related service documents.
- The task
- Open the customer, find the active contract and access the right files.
- What to record
- The user and record tested, the result, and any missing data or access.
- The decision
- Accept the scenario, or record a specific fix and retest it.