Salesforce for recurring-revenue businesses

Technical Salesforce delivery. From request to release.

One developer-led team handles production support, complex change, integrations and releases—and stays accountable after the work goes live.

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  • Developer-led since 2016 hands-on throughout
  • Salesforce consulting partner listed on AppExchange
  • One accountable team support through to release

Selected customer work

Wireless Logic CSL Group Arkessa Hugo & Cat

What we do

Support that can carry real change.

Managed support is our core service. One team handles day-to-day problems, continuous improvement and larger changes, with priorities, costs and progress kept visible.

01 / Core service

Managed Salesforce support and continuous improvement

The same team can diagnose live problems, shape improvements and release them safely—without forcing every change into a separate project.

  • Production support and evidence-led diagnosis
  • Enhancements, automation and integration change
  • Visible estimates, approvals and allowance usage
  • Developer-led build, review and release
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Support workspace Customer view
Current laneContinuous improvement
AllowanceVisible to customer
CASE-142
Renewal hand-off improvementEstimate approved · Build in review
Review
CASE-138
Integration response diagnosisEvidence confirmed · Recovery agreed
Ready
Request Scope Build Release
02

Implementation & improvement

Build Salesforce around acquisition, onboarding, service, contract and renewal operations—then keep improving it after launch.

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03

Migration & UAT

Scripted transformation, controlled reruns, practical UAT operations and reconciliation that makes load state explainable.

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04

Integrations & DevOps

Connect Salesforce to the wider operation and protect change with open source control, validation and release evidence.

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05

Practical AI

Use AI where it has a defined job, approved context and accountable outcome—inside Salesforce and the wider delivery operation.

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Two colleagues reviewing work together on a laptop at a shared desk

Working alongside your team

The context stays with the people doing the work.

Managed support works best when business context, technical decisions and delivery progress stay connected. EKWIS works directly with your team from the first question through release and ongoing support.

Understand together improve continuously release safely

Customer perspective

Wireless Logic

Long-term Salesforce delivery across a complex global group.

EKWIS have been a trusted Salesforce consulting partner to Wireless Logic for over five years. During this time, they have played a pivotal role in designing and delivering a new, fully integrated Sales CRM that meets the evolving needs of our group-wide business across a global footprint.

Thanks to their guidance and expertise, we have successfully migrated 19 separate entities into a single Salesforce environment. This transformation has provided our business with a unified, single pane of glass view across all sales operations—encompassing our customer base, sales pipeline, and portfolio requirements.

EKWIS’ ability to understand our complex needs, adapt quickly, and take prompt action has made them an invaluable extension of our team. They consistently demonstrate deep technical knowledge, responsiveness, and a practical approach that delivers real results. We highly recommend EKWIS as a professional and reliable partner in Salesforce delivery.

Charles Nicol Group Sales Operations Director, Wireless Logic

Selected work

Complex operations, made more controllable.

Selected Salesforce delivery across connectivity, subscriptions and digital operations.

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CSL Group
Connectivity & security

A connected Salesforce operating model across sales, service and marketing

Multi-cloud implementation and long-term support for a recurring-revenue operation growing through acquisition.

Read the CSL delivery story
Arkessa
Telecoms & IoT

Controlled continuous improvement for a critical sales platform

Practical Salesforce change and ongoing technical support around a live subscription operation.

Read the Arkessa delivery story
Hugo & Cat
Digital agency

A focused Account Engagement delivery for an international client

A clearly bounded implementation delivered with a specialist partner and an accountable technical team.

Read the Hugo & Cat delivery story

Delivery evidence

See the work, not just the promise.

Customers can see how a change was understood, checked and released.

Migration control Reconciliation

Canonical transforms, scoped reruns and read-back checks keep migration state explainable.

Production support Diagnosis trace
  1. Live recordsObserved
  2. Metadata pathCompared
  3. Failure boundaryConfirmed
  4. Smallest safe recoveryAgreed

We separate what failed from what is merely suspected before proposing change.

Release control Change trace
Issue#184
Branchrenewal-flow
ValidationPassed
TargetProduction

Scope, code review, target-org validation and deployment evidence remain connected.

Where we fit

Built around the full customer lifecycle.

Our strongest experience is with subscription, connectivity, SaaS and service operations, where sales, onboarding, contracts, billing, support and renewal need to work as one system. That shared operating shape matters more than an industry label.

01AcquireLead, pipeline and commercial context
02OnboardOrders, products and delivery hand-off
03ServeCustomer view, support and change
04RenewContracts, usage and account growth

Private release

EKWIS AI brings controlled AI actions into Salesforce Flow.

Available as SaaS to existing EKWIS customers, with a wider release planned. Customer-owned credentials and visible Flow orchestration keep implementation accountable.

Explore EKWIS AI Practical AI consulting

Technical leadership

The people responsible for the work.

The leadership team stays hands-on across architecture, delivery and development.

01Founder

Matt Knight

Salesforce architecture, integration, delivery operations and accountable technical leadership.

02Head of Delivery

Aidan Flynn

Solution design, enterprise architecture, responsible AI and complex programme delivery.

03Head of Technology

Davin Casey

Hands-on Salesforce engineering, scalable platform design and technical improvement.

Field notes

Practical detail from the work.

Technical guidance on migrations, Salesforce DevOps, access design and controlled AI in Flow.

Salesforce architectureMigrating Salesforce files without losing their relationships Salesforce DevOpsHow EKWIS uses GitHub Actions for controlled delivery EKWIS AIBringing governed AI actions into Salesforce Flow
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