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© 2025 EKWIS. All rights reserved. Plain-spoken technologists empowering subscription businesses with AI-accelerated Salesforce solutions.

Ongoing Support & Maintenance

EKWIS provides reliable, proactive support to maintain your Salesforce environment at peak performance. Our team handles everything from routine maintenance to emergency resolutions, supporting 4,000+ users daily. For subscription businesses, this means uninterrupted management of customer relationships, billing cycles, and analytics, allowing you to focus on growth rather than upkeep.

  • Explore Support Plans

Our Support Model

  • Tiered Support Plans: Choose from options ranging from basic ticket resolution for everyday queries to premium 24/7 monitoring and dedicated response teams, all customizable to your subscription operation's scale and complexity.
  • Proactive Maintenance: We use AI-driven alerts and predictive analytics to identify and address potential issues before they impact your system, such as performance bottlenecks in high-volume subscription processing.
  • Performance Tuning: Regular updates, security patches, and optimizations keep your Salesforce aligned with evolving needs, including enhancements for subscription-specific features like automated notifications and data archiving.

Benefits

  • Enjoy a 99.9% uptime guarantee, minimizing disruptions to critical subscription workflows like renewals and customer engagements.
  • Efficiently resolve over 3,600 tickets with expert precision, backed by a knowledge base enriched with AI insights for quicker turnaround.
  • Scale your support seamlessly as your business expands, ensuring consistent performance even as user numbers and subscription volumes grow.