Case Study
Arkessa
Boosting Sales Efficiency with Salesforce Enhancements for Telecoms and IoT Subscription Business
Industry
Telecoms and IoT Solutions
Duration:
4 Months + Long term Support
Team Size
12
Salesforce Users
50+
The Challenge
In a rapidly expanding subscription-based telecoms and IoT solutions business, the client needed to evolve their Salesforce platform to better align with internal processes, boost sales team empowerment, and handle increasing operational complexities.
Our Solution
Drawing on our deep Salesforce expertise, we adopted a structured, project-led approach to implement a broad array of innovative features. This included specialised AI consulting to drive automation, optimization, and intelligent workflows tailored to the sales team's needs.
The Results
The enhancements significantly boosted sales team productivity, streamlined day-to-day operations, and established a scalable foundation for ongoing improvements and dedicated in-life support, positioning the client for sustained growth.
Technologies Used
“Salesforce is a critical tool for our business, as it is for many businesses of our size and scale. Working with EKWIS, with their extensive experience and knowledge, we were able to evolve how we use Salesforce to better meet internal purposes and enable our Sales Team to operate more effectively. Ekwis's availability and project-led approach was one of the key factors that enabled us to launch such a wide range of new features to our teams. We would highly recommend EKWIS to other businesses and we look forward to continuing to work together on future projects and for in-life support.”